Operations
Every job, one queue
Every request lands in one pool with the SLA clock running. The guest-impacting job goes to the front before anyone has to ask.
- Tickets triaged and tracked to close
- The team thread attached to the job it is about
- Lost property logged, matched and returned
- No hot water, room 312Logged 07:41 by housekeepingGuest
- Escalated to the front of the pool · SLA 02:00
- AHU-3 filter changePPM, due this weekAssigned
- Lobby door closerCompleted 09:12 by J. ReyesDone
